FAQ
How much is the cost of transport?
We can’t answer that in advance, as we don’t know how many and which products you wish to order. But – it is very easy to find...
Do you send goods to my country?
We deliver parcels to every country in the world (excepted war areas, Iraq, Iran, Gaza – please note the 10 kg restriction for the Ukraine)....
Am I allowed to import all goods to my country?
Please see our “ ban on imports ” – especially important for overseas-residents.
When will I receive my parcel?
The time of delivery within Austria is 1-2 days, to Germany 2-3 days, within EU borders 2-8 days (there might be slight delays to due holidays...
Will I receive a tracking number?
By sending a parcel via GLS (within EU) customers do automatically receive a tracking number and are always aware where their parcel is right now....
Which methods of payment are accepted?
We accept the most popular credit cards (Visa, Mastercard, Diners Club, American Express, JCB), but also PayPal. For customers within Europe also...
Is it safe to shop with credit card?
Every payment window every window with your personal informations is secured with SSL encryption. We will never ask you via e-mail or phone for...
Any important facts about pre-payment?
When you live outside Austrian borders you need our international bank information (IBAN, BIC) for payment – you receive them automatically...
Why do you need my e-mail address and my phone number?
AustrianGrocery.com needs your e-mail address to manage the whole order process. Like sending your passwort to you, or your order confirmations....
What happens if my item is not available?
In case we can't provide an item you ordered, we will ask you if we can provide you with an alternative item. For the same price if possible.
