FAQ
Is it safe to shop with credit card?
Every payment window every window with your personal informations is secured with SSL encryption. We will never ask you via e-mail or phone for...
Why do you need my e-mail address and my phone number?
AustrianGrocery.com needs your e-mail address to manage the whole order process. Like sending your passwort to you, or your order confirmations....
What happens if my item is not available?
In case we can't provide an item you ordered, we will ask you if we can provide you with an alternative item. For the same price if possible.
What happens if something of my order have been damaged during shipping?
In any case, please take photos to document the damages. If you have ordered an package and something is broken, damaged or lost by shipping, your...
Buying with Gift Vouchers
At the checkout stage, an extra box will appear. Please insert your Voucher Code in this box. If you have more funds in your Gift Voucher Account...
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